Every business at some time or another will need IT support. When times are busy the last thing that staff members need is to stop what they are doing to deal with IT problems. These are best left to professionals, and IT support is available in various formats. Businesses can choose to hire a full-time IT professional, or outsource to another company to cover any issues that may arise.
What does IT support involve?
The chosen IT professionals will examine the existing network within the business to ensure that it meets specified requirements, is running efficiently, and has proper security in place to protect business and client data.
IT support can also extend to the company’s telecommunications. This could mean dealing with the installation of phone lines, the set up of smartphones per company policies, or installing an entire VoIP phone systems. More and more companies are relying on mobile devices in the field for their communications, and having a professional on hand to provide security advice is sensible. What happens when one of those devices turns up missing? How much company and client data could someone access? As more employees bring their own devices (BYOD), there’s more need for companies to make sure their data is protected from wherever it can be accessed.
Getting the right IT support
As there are plenty of options for IT support it can be hard to know where to start. Getting a good deal from an external organization is important, but given that services on offer can be very similar then prices will often be very similar too.
A business may need a specialized service such as data protection, HIPAA compliance, POS, etc. So with this in mind, a specialist professional should be sought. It is important to know that the appointed IT professional is local but will also be available to help in the event that the business decides to move or expand. Off-site monitoring is a bonus but it is worth noting that physical visits will be needed from time to time.
A large firm will offer a wide range of IT services while a smaller one-man band may be a little limited in how much help they can provide. A bigger firm can be an advantage for a company that has multiple sites but it may lack the personal touch that many people expect these days. Most companies will expect to have a long-term relationship with their IT professionals, so it is important to know that a good relationship can be built with them.
A dedicated account manager is often a bonus as it gives the company a single point of contact in the event of a problem. The account manager should be able to fully explain all details of the service agreement and both parties’ obligations at the start of the contract.
Look for a firm that can guarantee their response times. It is important to know that the business will not be left waiting for days on end for the IT firm to get around to fixing a problem. The Service Level Agreement should include a clear statement on how long the maximum waiting time is for a visit. The technicians may not be able to fix the problem immediately, but they should at least be out fairly quickly to inspect it and make an assessment.